Supporting hotels to be their very best
OHB Consultancy carry out secret shopper analysis, providing hoteliers and serviced apartment providers with an incognito and unbiased report on the guest experience. They come with key recommendations, priority actions and supported with a comprehensive data pack.
This invaluable tool enables you to ensure your guests’ experience the perfect stay and your brand is consistently maintained. You can use this to push your business forward and help provide longevity by increasing ratings and reviews, securing more repeat bookings and loyal returning guests.
OHB Consulting specialise in secret shopping hotels, serviced apartments and self-catering accommodation.
We will guide you through the process and at the end, provide you with a powerful analysis.
This tool can be used to focus on areas for training, prioritise budget expenditure, improve your reviews and ratings, bookings and customer loyalty.
We offer a choice of service options, all of which provide a detailed report on the guest experience in your hotel or self-catering accommodation. This will include recommendations and validation photographs for any areas of concern.
Once engaged we will discuss any particular areas or touchpoints you’d like reviewed and run through the standard data points that will be covered. Then agree a timeframe for the visit and subsequent report delivery.
The entire process will be arranged and carried out fully incognito, from the initial booking, through to departure.